
Jos Schuurmans
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I’m using the app to control a Bticino Classe 100X16E intercom system. The app is required to connect the Bticino to the wifi network and any wifi passphrase longer than 33 characters results in a failure within the app (“The network is lost [NetcomConnect Netcom error] [NETRCOM_SET_NETWORK]” The wifi specification allows up to 64 characters. Bug/Issue: I need to lower my wifi security to be able to use the Bticino. Bticino firmware 2.03.07 App version: 4.4.4.1 , Android 16, Jun2025
Legrand - Netatmo - Bticino
June 20, 2025
Hi, Indeed, some services require a shorter password. Thank you for sharing your feedback with us, we appreciate it and will take it into account, our priority is to offer you the best user experience possible. For any assistance request, Bticino customer support here: https://www.bticino.com/ > Contact us
Kate
Netatmo customer service

Patrick Toonen
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Door panel looses connection every week or so, two if I'm lucky. Have to reset the doorbell to get a change of manually setting up wifi again. And during that tedious wizard I have to choose a new name for the home location, since It moans the current name is already in use. But there is no UI to see or remove those previously registered names! Am I filling up some hidden database, will I hit a limit at some point? What a joke. Oh, the "Rate us" in the settings doesn't work. Gee I wonder why.
2 people found this review helpful
Legrand - Netatmo - Bticino
May 17, 2024
Hello, thank you for your review. I invite you to contact us on https://helpcenter.netatmo.com/hc/ and add the word "appand" in your message, we will help you resolve this situation.
Kate
Netatmo customer service

Dr. Anonymous Pro
Lags, slow playback, no sensitivity settings, no settings for when infrared is turned on. My cam is under a dark overhang, so it goes on way too early. Also gets triggered on audio and wind moving plants, and on precipitation, way too often! Even when only people should be triggering. Also, the AI triggers for humans with animals now (rabbits). This causes notifications to get ignored, so when it's needed you're no longer watching.. But they gave us a dark theme, so I will add a star.
2 people found this review helpful