Barceló Hotel Group

4.4
4.13K reviews
500K+
Downloads
Content rating
PEGI 3
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About this app

Welcome to the Barceló App!

Discover a new way to plan your trips and make the most of your stay at our hotels by using our new App.

We want you to feel unique and that you live unforgettable moments with us.

Thanks to our App, you can book more easily, enjoy your private area as a my Barceló Benefits customer and access exclusive offers.

In addition, you can enjoy a much more comfortable stay adapted to your personal preferences in any of the hotels of all the Barceló Hotel Group brands: Royal Hideaway, Barceló, Occidental and Allegro. Take advantage of benefits such as:

• Reservation of services, before arriving at the hotel or during your stay. Book a table at a restaurant, a treatment at the spa, order a cocktail by the pool or room service.

• Check the menus of the available services or the program of activities and shows that take place during your stay at the hotel.

• Find out what to see and do at your destination and book the activities we have prepared for you at Barceló Experiences. Designed by our local experts, they are the ideal complement to your stay. Let us surprise you!

• Save time with the online check-in service.

• Discover all the possibilities of our rooms and get in touch with our staff to organize any event, from congresses to weddings.

Finally, don't miss anything about our hotels. In large resorts, we provide you with a digital map where you can find out the exact location of your room and all the facilities and services.

All these advantages and many more thanks to the Barceló App.

Download it now and start enjoying everything Barceló can do for you.
Updated on
Apr 24, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info and Device or other IDs
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

4.4
4.07K reviews
A Google user
February 18, 2019
Absolutely horrible! don't even bother. I booked a massage 3 days in advance for our last day on this app, showed up and they had no record of anything, said they're having lots of problems with the app and I "should have known" to book via the concierge. and of course, no appointments available. Way to ruin an otherwise nice stay.
28 people found this review helpful
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Barceló Hotel Group
May 15, 2019
Dear Sarah, Thank you for your feedback. We're sorry the app did not live up to your expectations. We would be grateful if you tell us by an email to [email protected] in which hotel you had this problem so that we can prevent this. We hope that in your next stay you don't worry when booking a massage through the app Regards, Barceló Group
Jo Whittaker
May 2, 2023
Hotel isn't even on the app (occidental xcaret) after seeing this is an issue months ago I'm really disappointed. It doesn't tell you before downloading and installing the app and the hotel itself has no information in the rooms no welcome pack etc so it's as they've moved over to "modern technology" but abandoned the old school brochures and timetables in paper form before they've bothered leaving you with no information and endless trips to reception to be told stuff verbally
12 people found this review helpful
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Zelda Hughes
April 25, 2024
Hotel great. This app is less than average. Lots of information on the hotel but cannot login using room details therefore none of the booking or ordering functions are usable. App doesn't belong to the hotel so they can't help. Barcelo tell you to speak to hotel so also no help.
5 people found this review helpful
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What’s new

Access your my Barceló Benefits profile and check your featured benefits and booking details.

Improved room booking process, now easier than ever.

Book hotel services or activities at your destination even before your arrival.

Integrated online Check-in.

Receive push notifications with our exclusive offers, only for App users.

Interactive digital maps added at large resorts.

Pool service now available in most holiday hotels: order without moving from your deckchair.