
Ryutsuki Shiba
App won't connect to ring light because permission to notification is blocked. There was never a request from app to enable notifications, which effectively blocked notifications from permission manager as it won't change the setting to enable notification. Probably will return device to store and spread the word on social media.

Kawika
How is this app even still in the play store? It's terrible. It loses connection to wifi, my lights start blinking on and off, I can never get it back unless I restart the app. Totally unusable in live streams and recording which is what I bought the key lights for. It's a shame this hasn't been fixed. I have dozens of apps that control remote devices, none of them lose the connection and start flashing the devices. I feel totally let down by Elgato.
10 people found this review helpful

Alex Beascoechea
There is some problem with the Android version if this app (1.7.2). I added a MK2 device and this turns off temporarily every few minutes. This happens when I launch from 2 different Android phone brands. However the iOS version and the PC control center do not seem to have this problem. The on/off seems limited to the new light (MK2), so it may have something to do with wifi and frequency issues.
1 person found this review helpful
Corsair Memory, Inc.
May 5, 2025
Dear Alex - we're sorry to hear that! Can you please contact our support so we can have a look into it? You can find us at help.elgato.com