tado°

Money grabbing, and poor performance. On a few occasions in the last 3 months I've found the system running in the middle of the night with showing as being unable to connect/offline whilenstill having internet at the property. Having to manually reboot the controller module. Now I've been logged out on one device. and have been shown pop ups on the website saying there is going to be a subscription cost for what was previously free to use equipment I have paid for over 3years ago. Not happy!

Two days ago I got a popup saying I had to purchase a monthly plan to continue using the app. Not acceding to pay I lost access to the app, which rendered my thermostat useless (no way to change settings nor schedules). After 24h in this situation, having no other option than to pay, I clicked purchase (feeling as if it was a ransom) only to get a message saying it was a market study. Free access remained plus 1 year free auto-assist. However, the unnecessary anxiety and stress was unethical.

App and online has stopped working, it opens eventually but then just pulses blank boxes at me until my Pixel 6 pro decides it isn't responding. I can control heating from Google Home so definitely a problem with the app. The app is up to date. I've downloaded the app several times - the last time it actually logged in after about 10 mins of the circling wait symbol. I went to open it again....just blank pulsing boxes. I've put one star in an attempt to get someone to do something about this.