National Express Coach

Despite all the bad reviews, I find it works OK once you get used to it. Selecting From/To/times works well, although a return ticket might be confusing the first time. A good Booking Summary is shown if you tap on 'Booking Summary' just above the 'Pay with card' button! You only log in after you've chosen your bus times. Would be nice to have a 'view password' button. Then it fills your name in for you but you have to enter address details yourself everytime, as well as payment details (maybe not so bad from a security point of view, but most apps do it for you). You have to switch occasionally between the upper part of the screen and the lower part (which slides in and out of view). Not always clear what you should be doing, or where. The app reacts (very) slowly sometimes and if you tap on a button twice, you may find you've actually made a selection on the following screen. After booking I had to download the ticket myself, after which it was shown correctly in My Bookings. I recommend doing a few dummy bookings without paying, to get the hang of it. After that, using the app OK. So to summarise, not bad, but could be more user friendly in places.

What a ridiculously USELESS app. I used National Express a few times years ago, so thought I probably had an account. Hit "forgotten password"; it said reset email sent, but no. (Yes I checked spam.) Wanted sign up as new user, in case I never had an account after all - can't get back to login/sign up page, it's vanished. Some parts of the app act as if I am logged in but I've input no password. Account menu (face in circle icon) vanished; I did see it once. FAQ is a blank white page, no text.

Hello National Express, I like the idea of the app to display tickets but there are a few things that are causing me issues that I'd like to see improved: - Guidance on how to navigate the app - Account login so my tickets automatically get displayed if purchased online. Plus a really big issue: - I booked an open return online and loaded the outbound ticket on the app, but could not load the return journey once confirmed with the same ticket number, which is really important.