
Wes Ha
Can't connect with customer support in the same way my grandma can't connect with her right hearing aids. Both I, a 22 year old and the person from the store she got them from have contacted customer support multiple times to no avail, highly recommend avoiding this company. Earbuds speakers everything works fine but this app which for some god forsaken reason will not let us connect to the right ear piece, we tried on multiple phones as well. Thoroughly disappointed in the customer service.
GN Resound
February 22, 2021
Hey Wes, thank you for this feedback. Google Play Store indicates that you are using an incompatible phone for this app. This may limit functionality and explain the unreliable connectivity. See here: www.resound.com/compatibility#androiddevice Please email us
[email protected] if you require assistance

A Google user
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I live in the Netherlands, I have just got my new hearing Aids. Sound is taking a bit of getting used to but the app is when working fantastic....but I have to restart my phone each time I want to connect to my hearing Aids. That's a pain. I do find stock setting for treble is unusable it distorts everything. I turn it to almost 0. I hope you can do something about this connection problem. Update my Huawei is not listed on your list. Also no control over tinnitus in the app. Thank you.
2 people found this review helpful
Hey Kenny, thankyou for the update. I'm afraid that the connectivity problems you are experiencing are a result of using an incompatible phone/tablet. Please see our full list of compatible devices here: resound.com/compatibility

gruff
Poor app, new to hearing aids, not new to smartphone apps. Have different notifications on phone for different things, sometimes notifications play in hearing aids, mostly not or not correct notification sound. Frustrating, missing calls, texts, etc. How about option to NOT play notifications through hearing aids while still able to use app for adjustments? App doesn't connect both hearing aids w/o restarting phone EACH time I put in hearing aids. Nexia 9 hearing aids ok, app, not so much.
24 people found this review helpful