Managing Knock Your Socks Off Service
Ron Zemke ┬╖ David Zielinski ┬╖ Chip R. Bell ┬╖ John Bush
рмЕрмЧрм╖рнНрмЯ 2008 ┬╖ Ascent Audio ┬╖ Sean Pratt рмжрнНрм╡рм╛рм░рм╛ рммрм░рнНрмгрнНрмгрмирм╛ рмХрм░рм╛рмпрм╛рмЗрмЫрм┐
4.5star
2рмЯрм┐ рм╕рморнАрмХрнНрм╖рм╛report
headphones
рмЕрмбрм┐рмУрммрнБрмХрнН
7 рмШ. 28 рморм┐.
рмЕрм╕рмВрмХрнНрм╖рм┐рмкрнНрмд рмЕрмЯрнЗ
family_home
рмпрнЛрмЧрнНрнЯ
info
reportрм░рнЗрмЯрм┐рмВ рмУ рм╕рморнАрмХрнНрм╖рм╛рмЧрнБрнЬрм┐рмХрнБ рмпрм╛рмЮрнНрмЪ рмХрм░рм╛рмпрм╛рмЗрмирм╛рм╣рм┐рмБ ┬армЕрмзрм┐рмХ рмЬрм╛рмгрмирнНрмдрнБ
44 рморм┐.рм░ рмПрмХ рмирморнБрмирм╛ рмЪрм╛рм╣рм╛рмБрмирнНрмдрм┐? рмпрнЗ рмХрнМрмгрм╕рм┐ рм╕рморнЯрм░рнЗ, рмПрмкрм░рм┐рмХрм┐ рмЕрмлрм▓рм╛рмЗрми рмерм┐рммрм╛ рм╕рморнЯрм░рнЗ рмормзрнНрнЯ рм╢рнБрмгрмирнНрмдрнБред┬а
рмпрнЛрнЬрмирнНрмдрнБ
рмПрм╣рм┐ рмЕрмбрм┐рмУрммрнБрмХрнН рммрм┐рм╖рнЯрм░рнЗ
Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides listeners with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space.
Revamped with new examples, stories, and research, this audiobook gives readers practical, proven ways to:
Find and retain service-oriented people
Get to know customers intimately
Build a service vision
Train and coach
Create and maintain a service-management process that aligns people, systems, and customers
Involve and empower employees
Recognize and reward good performance
Filled with examples from service standard-setters, such as Fed-Ex, QVC, and others, Managing Knock Your Socks Off Service shows how to create great service on a day-to-day, real-time, every-time basis.
Revamped with new examples, stories, and research, this audiobook gives readers practical, proven ways to:
Find and retain service-oriented people
Get to know customers intimately
Build a service vision
Train and coach
Create and maintain a service-management process that aligns people, systems, and customers
Involve and empower employees
Recognize and reward good performance
Filled with examples from service standard-setters, such as Fed-Ex, QVC, and others, Managing Knock Your Socks Off Service shows how to create great service on a day-to-day, real-time, every-time basis.
рморнВрм▓рнНрнЯрм╛рмЩрнНрмХрми рмУ рм╕рморнАрмХрнНрм╖рм╛
4.5
2рмЯрм┐ рм╕рморнАрмХрнНрм╖рм╛
рм▓рнЗрмЦрмХрмЩрнНрмХ рммрм┐рм╖рнЯрм░рнЗ
Ron Zemke is senior editor of Training magazine and author or co-author of 23 books, including the bestselling Knock Your Socks Off Service series, Knock Your Socks Off Selling, and Service America! His work with organizations such as Ford Motor company, Microsoft, and Wendy's International bring him face-to-face with the pressures of the cross-generational workforce. He lives in Minneapolis.
рмПрм╣рм┐ рмЕрмбрм┐рмУрммрнБрмХрм░ рморнВрм▓рнНрнЯрм╛рмЩрнНрмХрми рмХрм░рмирнНрмдрнБ
рмЖрмкрмг рмХрмг рмнрм╛рммрнБрмЫрмирнНрмдрм┐ рмдрм╛рм╣рм╛ рмЖрмормХрнБ рмЬрмгрм╛рмирнНрмдрнБред
рм╢рнБрмгрм┐рмкрм╛рм░рнБрмерм┐рммрм╛ рмдрмернНрнЯ
рм╕рнНрморм╛рм░рнНрмЯрмлрнЛрми рмУ рмЯрм╛рммрм▓рнЗрмЯ
Google Play Books рмЖрмкрнНрмХрнБ, Android рмУ iPad/iPhone рмкрм╛рмЗрмБ рмЗрмирм╖рнНрмЯрм▓рнН рмХрм░рмирнНрмдрнБред рмПрм╣рм╛ рм╕рнНрм╡рмЪрм╛рм│рм┐рмд рмнрм╛рммрнЗ рмЖрмкрмгрмЩрнНрмХ рмЖрмХрм╛рмЙрмгрнНрмЯрм░рнЗ рм╕рм┐рмЩрнНрмХ рм╣рнЛтАНрмЗрмпрм┐рмм рмПрммрмВ рмЖрмкрмг рмпрнЗрмЙрмБрмарм┐ рмерм╛рмЖрмирнНрмдрнБ рмирм╛ рмХрм╛рм╣рм┐рмБрмХрм┐ рмЖрмирм▓рм╛рмЗрмирнН рмХрм┐рморнНрммрм╛ рмЕрмлрм▓рм╛рмЗрмирнНтАНрм░рнЗ рмкрнЭрм┐рммрм╛ рмкрм╛рмЗрмБ рмЕрмирнБрмормдрм┐ рмжрнЗрммред
рм▓рм╛рмкрмЯрмк рмУ рмХрморнНрмкрнНрнЯрнБрмЯрм░
рмирм┐рмЬрм░ рмХрморнНрмкрнНрнЯрнБрмЯрм░рнНтАНрм░рнЗ рмерм┐рммрм╛ рн▒рнЗрммрнН рммрнНрм░рм╛рмЙрмЬрм░рнНтАНрмХрнБ рммрнНрнЯрммрм╣рм╛рм░ рмХрм░рм┐ Google Playрм░рнБ рмХрм┐рмгрм┐рмерм┐рммрм╛ рммрм╣рм┐рмЧрнБрнЬрм┐рмХрнБ рмЖрмкрмг рмкрнЭрм┐рмкрм╛рм░рм┐рммрнЗред
