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Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet

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Kaleidoscope: Delivering Innovative Service That Sparkles

Experience My Brand: How Successful Companies Develop Loyal Customers and Increase Profits

Anatomy of a Ponzi Scheme: Scams Past and Present: The New York Times Bestseller

The Art of Persuasion: Winning Without Intimidation

Performing Arts Management (Second Edition): A Handbook of Professional Practices, Edition 2

Marketing Mavericks: AI, Social Media & Digital Marketing Mastery for Entrepreneurs and Startups (2025 Edition)