Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever

The Psychology of Selling: Increase Your Sales Faster and Easier Than You Ever Thought Possible

Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience

The Undoing Project: A Friendship That Changed Our Minds

Marketing to Gen Z: The Rules for Reaching This Vast--and Very Different--Generation of Influencers

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

The Art of Social Media: Power Tips for Power Users

Contagious: Why Things Catch On

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits, Edition 2

Emotional Design: Why We Love (or Hate) Everyday Things

Delivering Happiness: A Path to Profits, Passion, and Purpose

Pre-Suasion: A Revolutionary Way to Influence and Persuade

Negotiation (The Brian Tracy Success Library)

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

New Sales. Simplified.: The Essential Handbook for Prospecting and New Business Development

Hungry City: How Food Shapes Our Lives

Misbehaving: The Making of Behavioral Economics

Hacking Growth: How Today's Fastest-Growing Companies Drive Breakout Success

Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise