Customers the day after tomorrow: How to attract customers in a world of AI, bots and automation

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits, Edition 2

The Offer You Can't Refuse: What if customers ask for more than an excellent service?

Delivering Happiness: A Path to Profits, Passion, and Purpose

A diamond in the rough: Over a 100 specific tips to build a strong customer culture

Negotiation (The Brian Tracy Success Library)

The Conversation Company: Boost Your Business Through Culture, People and Social Media

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

New Sales. Simplified.: The Essential Handbook for Prospecting and New Business Development

Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise

Closing Sales is Easy: Once You Know How

Emotional Intelligence for Sales Success: Connect with Customers and Get Results

Unlimited Sales Success: 12 Simple Steps for Selling More Than You Ever Thought Possible

Total Time Mastery with Evernote: Discover the Secrets on How to Improve your Productivity with Evernote in 2 Hours

Delivering Quality Service

Customer Relationship Marketing: Theoretical And Managerial Perspectives

The Introvert's Edge: How the Quiet and Shy Can Outsell Anyone

ProActive Selling: Control the Process--Win the Sale, Edition 2

Now . . . Build a Great Business!: 7 Ways to Maximize Your Profits in Any Market

Lean Solutions: How Companies and Customers Can Create Value and Wealth Together