High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce

The Psychology of Selling: Increase Your Sales Faster and Easier Than You Ever Thought Possible

Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience

Think Again: The Power of Knowing What You Don't Know

Becoming Bulletproof: Protect Yourself, Read People, Influence Situations, and Live Fearlessly

Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever

How to Sell Anything to Anybody

Marketing to Gen Z: The Rules for Reaching This Vast--and Very Different--Generation of Influencers

The Making of a Manager: What to Do When Everyone Looks to You

The Undoing Project: A Friendship That Changed Our Minds

Contagious: Why Things Catch On

How I Raised Myself From Failure to Success in Selling

HBR Guide to Office Politics (HBR Guide Series)

To Sell Is Human: The Surprising Truth About Moving Others

Pre-Suasion: A Revolutionary Way to Influence and Persuade

The 5 Essential People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts

The Leader Habit: Master the Skills You Need to Lead--in Just Minutes a Day

Radical Candor: How to Get What You Want by Saying What You Mean