ISO 9001:2015 in Plain English

Closing Sales is Easy: Once You Know How

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits, Edition 2

Delivering Happiness: A Path to Profits, Passion, and Purpose

Negotiation (The Brian Tracy Success Library)

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

New Sales. Simplified.: The Essential Handbook for Prospecting and New Business Development

Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise

Emotional Intelligence for Sales Success: Connect with Customers and Get Results

Unlimited Sales Success: 12 Simple Steps for Selling More Than You Ever Thought Possible

Retention Simplified: Your Journey From Chaos To Clarity (E-Commerce / D2C)

The Law of Respect: Lesson 7 from The 21 Irrefutable Laws of Leadership

Tools Of Titans: The Tactics, Routines, and Habits of Billionaires, Icons, and World-Class Performers

Delivering Quality Service

Six Sigma For Dummies: Edition 2

Freedom from Command and Control: Rethinking Management for Lean Service

The Law of Priorities: Lesson 17 from The 21 Irrefutable Laws of Leadership

Customer Relationship Marketing: Theoretical And Managerial Perspectives

No B.S. Trust Based Marketing: The Ultimate Guide to Creating Trust in an Understandibly Un-trusting World

The Introvert's Edge: How the Quiet and Shy Can Outsell Anyone