Kaleidoscope: Delivering Innovative Service That Sparkles

The 33 Strategies of War

Becoming Bulletproof: Protect Yourself, Read People, Influence Situations, and Live Fearlessly

Take Their Breath Away: How Imaginative Service Creates Devoted Customers

Think Again: The Power of Knowing What You Don't Know

Managers As Mentors: Building Partnerships for Learning, Edition 3

How to Sell Anything to Anybody

Managing Knock Your Socks Off Service: Edition 3

Closing Sales is Easy: Once You Know How

Working With Emotional Intelligence

To Sell Is Human: The Surprising Truth About Moving Others

Financial Intelligence, Revised Edition: A Manager's Guide to Knowing What the Numbers Really Mean

Success Is a Choice: Make the Choices that Make You Successful

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits, Edition 2

Delivering Happiness: A Path to Profits, Passion, and Purpose

How I Raised Myself From Failure to Success in Selling

HBR Guide to Office Politics (HBR Guide Series)

Negotiation (The Brian Tracy Success Library)

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone