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Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits, Edition 2

Information Quality Management: Theory and Applications: Theory and Applications

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Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

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New Sales. Simplified.: The Essential Handbook for Prospecting and New Business Development

Global E-Government: Theory, Applications and Benchmarking: Theory, Applications and Benchmarking

Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise

Business Web Strategy: Design, Alignment, and Application: Design, Alignment, and Application

Closing Sales is Easy: Once You Know How

Information Systems Research Methods, Epistemology, and Applications

Emotional Intelligence for Sales Success: Connect with Customers and Get Results

Unlimited Sales Success: 12 Simple Steps for Selling More Than You Ever Thought Possible

Handbook of Research on Driving Competitive Advantage through Sustainable, Lean, and Disruptive Innovation

The Design of Future Things

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Six Sigma For Dummies: Edition 2