The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation

Reflections on Human Development

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits, Edition 2

Negotiation (The Brian Tracy Success Library)

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

New Sales. Simplified.: The Essential Handbook for Prospecting and New Business Development

The Warburgs: The Twentieth-Century Odyssey of a Remarkable Jewish Family

Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise

Closing Sales is Easy: Once You Know How

Emotional Intelligence for Sales Success: Connect with Customers and Get Results

Unlimited Sales Success: 12 Simple Steps for Selling More Than You Ever Thought Possible

Delivering Quality Service

Born for This: How to Find the Work You Were Meant to Do

Customer Relationship Marketing: Theoretical And Managerial Perspectives

ProActive Selling: Control the Process--Win the Sale, Edition 2

Now . . . Build a Great Business!: 7 Ways to Maximize Your Profits in Any Market

The Psychology of Wealth: Understand Your Relationship with Money and Achieve Prosperity

Lean Solutions: How Companies and Customers Can Create Value and Wealth Together

Marketing Services: Competing Through Quality

The Swipe-Right Customer Experience: How to Attract, Engage, and Keep Customers in the Digital-First World