Customer Service Essentials: Lessons for Africa and Beyond

Business-to-Business Marketing: How to Understand and Succeed in Business Marketing in an Emerging Africa

Customer Service Delivery in Africa: Consumer Perceptions of Quality in Selected African Countries

Social Media Marketing Management: How to Penetrate Emerging Markets and Expand Your Customer Base

Business Administration: An Introduction for Managers and Business Professionals

Hospitality and Tourism Marketing: Building Customer Driven Hospitality and Tourism Organizations

Social Media and Africa's Public Sector: Perspectives on Contemporary Issues