The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations

The Culture Map: Breaking Through the Invisible Boundaries of Global Business

Stress-Free Small Talk: How to Master the Art of Conversation and Take Control of Your Social Anxiety

Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

The 4-Hour Work Week: Escape the 9-5, Live Anywhere and Join the New Rich

The Unicorn Project: A Novel about Developers, Digital Disruption, and Thriving in the Age of Data

Collaborating with the Enemy: How to Work with People You Don't Agree with or Like or Trust

Power and Love: A Theory and Practice of Social Change

Bargaining with the Devil: When to Negotiate, When to Fight

Good for You, Great for Me: Finding the Trading Zone and Winning at Win-Win Negotiation

The Management Training Tool Kit: 35 Exercises to Prepare Managers for the Challenges They Face Every Day

Leading the Unleadable: How to Manage Mavericks, Cynics, Divas, and Other Difficult People

Death by Meeting: A Leadership Fable...About Solving the Most Painful Problem in Business

Bullshit Jobs: A Theory

Transformative Scenario Planning: Working Together to Change the Future

The Mediator's Handbook: Revised & Expanded fourth edition, Edition 4

No Rules Rules: Netflix and the Culture of Reinvention

Harvard Business Review on Winning Negotiations

The Art of War (The Classic Lionel Giles Translation): Strategic Wisdom for Success: Timeless Military Principles and Leadership Advice

Blockchain Explained: A Pragmatic Approach