Education and Research for Marketing and Quality Management in Libraries / La formation et la recherche sur le marketing et la gestion de la qualité en bibliothèque: Satellite Meeting / Colloque Satellite Québec, August 14-16 Août 2001

Adapting Marketing to Libraries in a Changing and World-wide Environment / Le marketing des bibliothèques à l'heure du changement et de la mondialisation: Papers presented at the 63rd IFLA Conference, Copenhagen, September 1997

The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services: Satellite Meeting Sao Paulo, Brazil, August 18-20,2004

Marketing Libraries in a Web 2.0 World

Marketing Library and Information Services: International Perspectives