Customer Service Management in Africa: A Strategic and Operational Perspective

ISO 9001:2015 in Plain English

Marketing to Gen Z: The Rules for Reaching This Vast--and Very Different--Generation of Influencers

Decolonising Africa's Business Practices : Pro-Indigenous Marketing Pathway to a Paradigm Shift

Being Mortal: Medicine and What Matters in the End

Footprints of the Nursing Profession: Current Trends and Emerging Issues in Ghana

The Checklist Manifesto: How to Get Things Right

Sales Management: A Primer for Frontier Markets

Million Dollar Weekend: The Surprisingly Simple Way to Launch a 7-Figure Business in 48 Hours

Gender Equality, Climate Action, and Technological Innovation for Sustainable Development in Africa

The Shock Doctrine: The Rise of Disaster Capitalism

Marketing in Healthcare-Related Industries

Made to Stick: Why some ideas take hold and others come unstuck

Social Media Marketing Management: How to Penetrate Emerging Markets and Expand Your Customer Base

American Icon: Alan Mulally and the Fight to Save Ford Motor Company

Business-to-Business Marketing: How to Understand and Succeed in Business Marketing in an Emerging Africa

Purple Cow: Transform Your Business by Being Remarkable

Customer Service Essentials: Lessons for Africa and Beyond

All Marketers are Liars: The Underground Classic That Explains How Marketing Really Works--and Why Authenticity Is the Best Marketing of All

The Future of Entrepreneurship in Africa: Cross-Sectoral Perspectives Post COVID-19