Handbook on the Experience Economy

Wiring the Winning Organization: Liberating Our Collective Greatness through Slowification, Simplification, and Amplification

Innovation and the Creative Process: Towards Innovation with Care

Project to Product: How to Survive and Thrive in the Age of Digital Disruption with the Flow Framework

Sooner Safer Happier: Antipatterns and Patterns for Business Agility

Creating Experiences in the Experience Economy

Flow State: Achieving Peak Performance and Finding Your Zen (Quickly Access Brain States for Peak Performance and Eliminate Needless Work Stress)

Innovation as Strategic Reflexivity

Services Marketing: People, Technology, Strategy (Eighth Edition)

Trust, Organizations and Social Interaction: Studying Trust as Process within and between Organizations

The RevOps Revolution: How to Rocket Your Revenue

User-based Innovation in Services

Services, Experiences and Innovation: Integrating and Extending Research

Competing on Analytics: Updated, with a New Introduction: The New Science of Winning

Handbook of Service Business: Management, Marketing, Innovation and Internationalisation

Where Good Ideas Come From: The Natural History of Innovation

Leading the Transformation: Applying Agile and DevOps Principles at Scale

Framing Innovation in Public Service Sectors

The Adventures of an IT Leader, Updated Edition with a New Preface by the Authors

A Research Agenda for Regeneration Economies: Reading City-Regions