Table of Contents
CONTENT OVERVIEW
MORE IN REGARD TO COACHING: BUILDING YOUR PEOPLE SKILLS
Educate Yourself by Gaining Much Needed Information
The Format for Feedback
A Team Coach of Substance
Develop Skills:
Plot the Course:
Review and Consider
Choose Specifically
Design a Free-Flow Process
MENTORING: NEED TO KNOW INFORMATION; NEED TO HAVE SKILLS
How Can You Benefit From All This?
How to be a Mentor of Quality
Keeping Lines of Communication Open: Learning Honest Give & Take
You Must Focus on Building Trust
COUNSELING AND YOU
Identification of the Trouble Areas
Assist the Employee in Realizing the need to Improve Performance in That Area
Set Goals with the Employee that will be Conducive to Improvement
Make sure the goals set are achieved
When the behavior is right, let them know!
A. Issue a Verbal Warning
B. Issue a Written Warning
C. If the Offense Occurs Yet Again, Human Resources Should Issue a Formal Reprimand
D. Suspension
CONCLUSION