Transport Services Management in Africa
About this ebook
This book highlights the research on transportation services in Africa and provides theoretical underpinning for future studies on transport service management. It recognises that one size does not fit all, acknowledging that transport service provision in Africa needs to be contextualised amidst the inherent challenges and the travel demands of citizens. This book moves beyond Western transport, land use, and engineering research to explore transportation from a services and business perspective and provides a comprehensive resource encompassing transport service quality, marketing communication, public sector engagement with stakeholders, and sustainable and inclusive transportation.
This edited collection brings together insights from authors across Africa to provide much-needed theoretical and practical knowledge for academic researchers and students, as well as policymakers in the region.
About the author
Emmanuel Mogaji is an Associate Professor of Marketing at Keele University, UK, with a research focus on transformative service provision, particularly within transport services. He developed the Transformative Transport Service Design (TTSD) framework, aimed at advancing inclusive, accessible, and sustainable transport systems across developing and developed economies. His work critically explores how transport services can be better designed, managed, and experienced, especially in contexts shaped by informality and inequality. Through his research and publications, he continues to advocate for people-centred service innovations that drive social impact, equity, and resilience in transport systems globally.
Ogochukwu Ugboma is an Associate Professor and Acting Dean, School of Transport and Logistics, Lagos State University, Lagos, Nigeria, specialising in Transport, Logistics, and Supply Chain Management. A fellow of the Chartered Institute of Logistics and Transport (CILT) and the African Centre for Supply Chain (ACSC), Dr. Ogochukwu Ugboma combines extensive academic expertise with practical industry engagement. Her work integrates theoretical frameworks with real-world applications, particularly in logistics performance, transport equity, sustainable supply chains, and skills development in Africa.
Chinebuli Uzondu is a Road Safety Advisor with the National Highways UK. She has previously worked as a Lecturer and Researcher in the Department of Transport Management Technology, Federal University of Technology, Owerri, Nigeria, and Postdoctoral Researcher in the Human Factors and Safety Group at the Institute for Transport Studies, University of Leeds, UK, where she obtained her PhD. Her work seeks to understand transport safety and urban mobility using both quantitative and qualitative research methods, to inform the design of transportation services including infrastructure and/or technology interventions, and to evaluate the effectiveness of these interventions.