Empathy and Business Transformation
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The book presents a practical four-step approach to the challenges presented concerning how organisations can turn from merely feeling empathy with or for people, to actions of empathy and compassion that can be implemented with and by communities. A wide range of organisations and organisational settings can benefit from the presented case studies and research methods. Through them, the book explores how to discover, share and act with empathy and compassion in the new digitally driven post-pandemic era to innovate across a wide range of organisations, including for-profit and not-for-profit businesses and those in the public and third sectors.
This edited volume will appeal to global researchers in the fields of product and service design and digital, social innovation, as well those interested in organisational development. The practical, interdisciplinary nature of the book and innovative four-step approach will also appeal to upper-level students.
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Melanie Sarantou is an adjunct professor in social design and senior researcher at the University of Lapland, investigating how arts and narrative practices impact marginalised women in communities in Namibia, Lapland, Russia and Australia. Her current research focuses on the role of arts in societies that exist on the margin of Europe in the European Commission-funded Horizon 2020 project titled ‘Action on the Margin: Arts as Social Sculpture’.
Satu Miettinen is professor of Service Design at the University of Lapland, Finland, with research interests spanning the themes of design methods in engaging with the Arctic region, service design methods for inclusion, the participatory development of services and socially responsible art and design methods.
