Front Office: Edition 2
P. Abbott · S. Lewry
феб 2010. · Taylor & Francis
4,3star
9 recenzijareport
E-knjiga
211
Stranica
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Ispunjava uslove
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O ovoj e-knjizi
Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: · user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook · updated in the light of recent developments such as global distribution systems and the internet · greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment · additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: · Procedural aspects · Dealing with people · Increasing yield · Management aspects Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.
Ocene i recenzije
4,3
9 recenzija
O autoru
Peter Abbott, Sue Lewry
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