Getting Started: A Peformance Measurement Handbook
Gerald Young
Sep 2013 · ICMA Publishing
Ebook
122
Pages
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About this ebook
Getting Started: A Performance Measurement Handbook serves as an introduction to the topic of performance measurement for local governments that have not yet started measuring their performance, or that have taken the first steps but found that reaping meaningful results can be a challenge. This e-book focuses on the areas of planning, development, implementation, and refinement with access to key topics, illustrative graphs, and local government websites as a powerful reference tool.
About the author
Gerald Young is a senior management associate with the ICMA Center for Performance Measurement™. He has been with ICMA since 1998. He also served for eight years in local government with the cities of Loma Linda and Chula Vista, California. He earned a master’s in Public Administration from the University of Kansas, and bachelor’s degrees in mathematics/computer science and political science from Loyola University Chicago. He and his family live in Granville, Ohio.
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