Citizens' Trust in Public Institutions in Bangladesh: Performance, Satisfaction and Good Governance
Mar 2023 · Cambridge Scholars Publishing
Ebook
170
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About this ebook
This book explores the relationship between citizens’ trust and good governance and considers citizens’ trust in local government institutions in Bangladesh. It also investigates the influence of the socio-demographic profile of citizens on trust formation in local government institutions, highlighting that trust is a vital component of local government institutions’ institutional reputation and performance. This text analyzes citizen trust in public institutions in terms of performance, satisfaction, and good governance, emphasizing some selected Union Parishads in Bangladesh that demonstrate service delivery reliability. As it shows, when institutions are viewed as partial, untrustworthy, and corrupt, citizens may feel a sense of mistrust and suspicion toward others. Without a link between an institution’s performance and its constituents, trust in society may decrease due to poor governance. Thus, good governance is fundamental for government institutions to perform efficiently.
About the author
Jannatul Ferdous, PhD, is an Associate Professor at the Department of Public Administration of Comilla University, Bangladesh. She received her Master’s and MPhil in Public Administration from the University of Dhaka, Bangladesh. She is the author of a number of journal articles and book chapters, as well as seven books. Her current interest includes governance, e-governance, trust, civil service system, gender, public policy, climate change, gender, and development. Currently, she is serving as the Chair of the Technical Committee of the ‘Combating Gender-Based Violence’ project of UN Women.
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