Managing Improvement in Healthcare: Attaining, Sustaining and Spreading Quality

Aoife M. McDermott is Reader in Human Resource Management at Cardiff Business School, and coordinator of Cardiff Health Organization and Policy Studies group, UK. Her research considers the people aspects of service delivery and improvement in healthcare. She is currently a trustee of the Society for Studies in Organizing Healthcare (SHOC).

Martin Kitchener is Dean of Cardiff Business School, UK. Alongside his interest in the development of public value governance models in higher education, Martin’s research concentrates on issues of organization, performance, and policy in health and social care. Martin is currently a trustee of SHOC.

Mark Exworthy is Professor of Health Policy and Management, at the Health Services Management Centre, University of Birmingham, UK. His research interests relate to professions, decentralization, policy implementation and health policy reform. He is currently the Secretary of SHOC.>