Their hands-on manual provides the tools and templates that can turnyour company’s employees into a skilled and invested workforce capable of realizing unprecedented profits.
Praise for:
If you want to get from interesting displays to true standardized work, read this book.— Jeffrey K. Liker, author, The Toyota Way
...uses cases to explain how to create no-nonsense culture change by teaching people how to do work differently, and how to relate to each other differently in order to work more effectively.— Robert Doc Hall, Editor-in Chief, Target Magazine
Graupp and Wrona bring many examples of companies that [improved] competitiveness by improving their capacity to fully engage their workforce ... .—Steven Spear Sr. Lecturer, MIT Sloan School of Management