Research Methods in Tourism, Hospitality and Events Management

Dr Susan Horner is Associate Professor in Hospitality, Tourism and Events Management at Plymouth University, UK. Susan wrote her first book ‘Marketing for Hospitality’ in 1996 and has gone on to write further books with collaborators including Professor John Swarbrooke and Professor Stephen Ball. Susan’s books include key texts such as Consumer Behaviour in Tourism, International Cases in Tourism Management, Business Travel and Tourism and Leisure Marketing. These books are used internationally and have been translated into a variety of languages including Chinese.Among her other skills Susan has an interest in the learning styles of hospitality students and relationship marketing and management issues for hospitality. She has also developed an international reputation as a marketing specialist and been responsible for the academic content of hospitality courses at undergraduate and postgraduate level that have been delivered both locally and internationally. During her academic career she has encouraged both undergraduate and postgraduate students to publish their research at various academic conferences.

Dr Natalie Semley became a lecturer at Plymouth University in 2008, after successfully completing her BSc (hons) and MSc with a first and distinction, respectively. Since joining the teaching team, she has completed her PhD and become a Senior Fellow of the HEA. Natalie is currently the Programme Leader for the undergraduate Tourism pathways and is the module leader for the Tourism, Hospitality and Events management research methods module at Plymouth University. Her research interests are broad and include visitor motivation, the impacts of tourism-related crime, community responses to tourism impacts alongside specific areas of special interest tourism.