Benchmarks in Hospitality and Tourism
Sungsoo Pyo
Sep 2002 · Routledge
Ebook
176
Pages
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Eligible
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About this ebook
How much money is your business wasting? How good is the service you deliver?This pioneering book will familiarize you with benchmarking techniques that can be used to gauge and improve the performance of hospitality and tourism businesses anywhere! With compelling case studies drawn from hotel management, environmental systems, and desti
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