Smart Operations and Enhancing Guest Experience in the Hospitality Industry

Talukder, Mohammad Badruddoza · Chowdhury, Hasib Hassan Khan

Jun 2025 · IGI Global

Ebook

554

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Eligible

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About this ebook

The hospitality industry stands at the crossroads of a technological revolution, where the infusion of innovative technologies redefines traditional operations. As the modern traveler seeks seamless, personalized, and immersive experiences, innovations such as artificial intelligence (AI), the internet of things (IoT), and data-driven systems are unlocking new possibilities for operational excellence and guest satisfaction. From predictive maintenance to AI-powered concierge services and contactless check-ins, these advancements enhance efficiency and reshape how guests interact with hospitality brands. In this rapidly evolving landscape, smart operations have become the cornerstone of delivering unparalleled guest experiences, blending technology with a human touch to exceed expectations and create lasting memories.

Smart Operations and Enhancing Guest Experience in the Hospitality Industry explores how cutting-edge technologies such as AI, IoT, and automation are revolutionizing operations and redefining guest experiences. It provides a comprehensive framework for integrating smart solutions into key hospitality functions from housekeeping and front desk operations to supply chain and inventory management. Covering topics such as brand communications, smart logistics and the hospitality workforce, this book is an excellent resource for hospitality managers and executives, technology innovators and solution providers, industry consultants and business strategists, hospitality educators and students, investors and business owners, policymakers and industry regulators, researchers, academicians, and more.

About the author

Mohammad Badruddoza Talukder is an Associate Professor, College of Tourism and Hospitality Management, IUBAT - International University of Business Agriculture and Technology, Dhaka, Bangladesh. He holds PhD in Hotel Management from Lovely Professional University, India. He has been teaching various courses in the Department of Tourism and Hospitality at various universities in Bangladesh since 2008. His research areas include tourism management, hotel management, hospitality management, food & beverage management, and accommodation management, where he has published research papers in well-known journals in Bangladesh and abroad. Mr. Talukder is one of the executive members of the Tourism Educators Association of Bangladesh. He has led training and consulting for a wide range of hospitality organizations in Bangladesh. He just became an honorary facilitator at the Bangladesh Tourism Board's Bangabandhu international tourism and hospitality training institution.

Hasib Chowdhury , Ph.D., is the Assistant Professor of Business Administration at Oklahoma Panhandle State University. He is an academic researcher, a certified hospitality educator, a certified hotel industry analyst, a certified hospitality & tourism analyst, and a Texas Tech University (TTU) alumnus. Dr. Chowdhury graduated with a Ph.D. in Hospitality, Tourism, and Retail Management from TTU in 2023. He did his Ph.D. on work-life balance in family-owned hospitality businesses. His research interests lie in work-life balance, family business, and sustainable tourism. So far, his research has produced four conference presentations and one book chapter publication, and he currently has three publications at various stages of completion. Dr. Chowdhury has been teaching business administration courses related to economics, management, marketing, tourism, and hospitality. Prior to his arrival at TTU in 2019, he received his bachelor’s (BBA) in 2012 and a master’s (MBA) in 2013 in Tourism and Hospitality Management from the University of Dhaka, Bangladesh. [Editor]

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