Be Our Guest
Theodore Kinni
Dec 2011 · Disney Electronic Content
4.5star
14 reviewsreport
Ebook
224
Pages
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About this ebook
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service.
Ratings and reviews
4.5
14 reviews
Kelli Garcia
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September 22, 2015
Great tools and tips!!
1 person found this review helpful
Yeah Yeah N
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April 22, 2018
I know I will lovə îț when I read IT Dan
Russell Fruits
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April 28, 2014
Great and inspirational book.
1 person found this review helpful
About the author
Ted Kinni has authored thirteen business books. He has ghostwritten seven books for Booz & Company, Prime Resource Group, The Walt Disney Company, LIF Group, and IMPAQ, Inc. He is also an active business journalist, whose articles and book reviews have appeared in a wide variety of periodicals, including cover stories in Harvard Management Update, Across the Board, Training, Selling Power, Quality Digest, and Corporate University Review.
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