Decision Making in Service Industries: A Practical Approach
Javier Faulin · Angel A. Juan · Scott E. Grasman · Michael J. Fry
Aug 2012 · CRC Press
Ebook
465
Pages
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About this ebook
In real-life scenarios, service management involves complex decision-making processes usually affected by random or stochastic variables. Under such uncertain conditions, the development and use of robust and flexible strategies, algorithms, and methods can provide the quantitative information necessary to make better business decisions. Decision M
About the author
Javier Faulin, Angel A. Juan, Scott E. Grasman, Michael J. Fry
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