James H. Gilmore

Jim Gilmore is co-founder of Strategic Horizons LLP, based in Aurora, Ohio. He is a Batten fellow and adjunct lecturer at the Darden Graduate School of Business at the University of Virginia, where he teaches a course on the Experience Economy. Gilmore is a visiting lecturer in Apologetics at Westminster Seminary California, where he teaches a course on cultural hermeneutics. He also teaches a design course at the Weatherhead School of Management at Case Western Reserve University. Gilmore is a graduate of the Wharton School of the University of Pennsylvania, an alumnus of Procter & Gamble, and, before co-founding Strategic Horizons LLP, was head of CSC Consulting's Process Innovation practice. Look is his third book. His other books include the highly influential, The Experience Economy: Work Is Theatre & Every Business a Stage and Authenticity: What Consumers Really Want.