RONALD R. SIMS is the Floyd Dewey Gottwald Senior Professor of Business Administration in the Graduate School of Business at the College of William and Mary. He holds a doctorate in organizational behavior and consults widely with organizations in the private, public, and not-for-profit sectors. Sims is author or coauthor of more than 75 scholarly and professional articles and more than 20 books. Among his more recent Quorum titles are Organizational Success Through Effective Human Resources Management (2002), The Challenge of Front-Line Management (2000), and Keys to Employee Success in Coming Decades (1999, with John G. Veres III).