
Baiba Ēdere
Almost nothing works. Can't add lifemiles number, can't pay for anything, screens are all over the place - unclear what to click. If you get to accept T&Cs bit and actually click to read them, once you close the T&Cs, you have closed the previous screen as well and have to start from scratch. To summarise - tedious, annoying, and not fit for purpose.
1 person found this review helpful

Julian Brown
Incorrectly made me believe I had booked a flight. I booked a flight to Santa Marta a month in advance and the booking with booking number showed up on the app. Only when I showed up at the airport (at 4 a.m.) did it turn out that the payment was never completed and a ticket couldn't be issued. All flights to Santa Marta for that weekend had already been booked by then and I was massively inconvenienced.

Ana Cal
when I first checked in on the app, my boarding passes were displayed. Later, when looking to pull up my boarding passes at the airport, they were not there. This app is trash! The ability to see my boarding passes is pretty much the most basic and important functionality for an airline app, and it does not work on Avianca Airlines' app.
4 people found this review helpful